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QUESTION 1
A company uses Dynamics 365 Finance.
You review business processes and their associated requirements. These work items include bugs, tasks backlog
items, tests, and documents
You need to perform the following tasks:
1.
Track the progress of your implementation project and associate various work items with requirements and business
processes
2.
Identify and publish bug fixes within your normal delivery schedule.
Which tools should you use? To answer, select the appropriate options in the answer area. NOTE Each correct
selection is worth one point.
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QUESTION 2
A company plans to create a global address book and additional address books for each line of business. You need to
help add parties to the address books. What party types can you use for both the global address book and the additional
address books? NOTE: Each correct selection is worth one point.
A. Customer
B. Vendor
C. Person
D. Competitor
E. Organization
Correct Answer: ABD
https://docs.microsoft.com/en-sg/dynamics365/unified-operations/fin-and-ops/organization-administration/overviewglobal-address-book?toc=%2Fdynamics365%2Funified-operations%2Ftalent%2Ftoc.json

 

QUESTION 3
HOTSPOT
You are a Dynamics 365 Finance system administrator.
Account managers need to use workspaces to monitor key pieces of data for customers and to navigate to forms for
further actions.
You need to include workspace elements to achieve these needs.
Which design element should you use? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
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QUESTION 4
You are a Dynamics 365 Finance system administrator.
The expense department relies heavily on properly operating workflows. If there is a failure in the workflow, the issue
needs to get resolved quickly.
You need to make sure that the system actively tracks the status, so the support team can monitor and take actions
against any failures.
What should you do? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Set the monitoring category of the Workflow message processing batch job to Workflow.
B. Set the critical job flag of the Workflow message processing batch job to True.
C. Set the Ignore task failure flag of the Workflow message processing batch job to False.
D. Set the batch job named Workflow message processing to send an email when the status of the batch job to
Workflow.
E. Set the priority field of the Workflow message processing batch job to 1.
Correct Answer: BCD

 

QUESTION 5
You need to configure the import methods for the sales representatives. What should you do?
A. Create a Microsoft SharePoint list as a data template for use in a Power App for bulk import.
B. Create an Excel template as the data template for use in the Data Management framework.
C. Create a CSV data template for use in the Data Management framework
D. Create an Excel template as the data template for use with the Excel Add-in.
E. Create a pipe-delimited data template for use in the Data Management framework.
Correct Answer: D

 

QUESTION 6
DRAG DROP
You sign in to Lifecycle Services (LCS).
You need to restart the Internet Information Service (IIS) service in a nonproduction Tier 2 environment.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
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Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/restartenvironmentservices


QUESTION 7
SIMULATION
You are a functional consultant for Contoso Entertainment System USA (USMF). You need to create a new calendar
named Work Week that will be defined as follows:
1.
Open from Monday to Friday from 09:00 to 17:00
2.
Closed all day Saturday and Sunday
To complete this task, sign in to the Dynamics 365 portal.
Correct Answer: Solution
Solution
You need to create a working time template and a working time calendar. Create the template:
1.
Click Organization administration>; Common>; Calendars>; Working time templates. Click New to create a new line.
2.
On the Overview tab, in the Working time template field, enter an alphanumeric identifier of up to 10 characters.
3.
In the Name field, enter a descriptive name for the template.
4.
Select the tab that corresponds to the day of the week that you want to define working hours for, and click Add to create
a new line.
5.
In the From field, enter the starting time for the day or the period (09:00).
6.
In the To field, enter the ending time for the day or the period (17:00)
7.
Repeat steps 4 through 6 for each day of the week ensuring that Saturday and Sunday are marked as closed then save
the template.
8.
Create the calendar:
9.
Click Organization administration>; Common>; Calendars>; Calendars.
10.On the toolbar, click New to create a new line.
11.In the Calendar field, enter a unique identifier of up to ten characters.
12.In the Name field, enter Work Week.
13.Click Working times, and then click Compose working times to create or update working times for the calendar.
14.In the Calendar field, select the name of the calendar (Work Week) to compose working times for.
15.In the From date field, enter the first date to compose working times for. By default, the field contains the current
date.
16.In the To date field, enter the last date to compose working times for. By default, the field contains a date that is one
year from the current date.
17.In the Working time template field, select the template you created.
18.Click OK.
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/create-working-time-templates

 

QUESTION 8
You ate a system administrator using Dynamics 365 Finance You are responsible for reviewing security roles You need
to determine whether rates have been assigned property Which reports should you use? To answer, select the
appropriate report in the answer area NOTE Each correct selection is worth one point.
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Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/sysadmin/securityreports#security-roleaccess

 

QUESTION 9
SIMULATION
You are a functional consultant for Contoso Entertainment System USA (USMF). A user named Inga is configured to
approve purchase orders (POs) by using a workflow.
You need to ensure that a user named Alicia can also approve POs by using a workflow. To complete this task, sign in
to the Dynamics 365 portal.
Correct Answer: Solution
Solution
1.
Navigate to the purchase order workflow.
2.
Edit the workflow.
3.
In the Workflow Editor, right-click on the Approval step and select Properties.
4.
Click on Assignment.
5.
Select User then select Alicia from the list of users.
6.
Save and activate the workflow.

 

QUESTION 10
You set up security roles for the users in a company.
You must use standard security roles when possible.
You need to identify the standard security roles.
Which of the following can you assign to a user as a standard security role?
A. Water spider
B. System engineer
C. Developer
D. Business development manager
Correct Answer: A

 

QUESTION 11
A company implements Dynamics 365 for Finance.
They need additional information and want a subledger to record information for additional reporting rather than
customizing all reports.
You need to set up the posting to accommodate the need for a subledger.
Which three actions should you take? Each answer presents part of the solution.
A. Update existing reports to prevent data in the identified area from reporting
B. Create posting profiles to post to the identified area as needed for the request
C. Create posting definitions to post to the identified area as needed for the request
D. Update existing reports to add data in the identified area for reporting
E. Identify an area of the chart of accounts to record as the subledger
Correct Answer: BDE

 

QUESTION 12
HOTSPOT
You are a business process analyst using Dynamics 365 Finance.
You develop business processes for your organization.
You need to review standard business processes from similar industries and make modifications for your organization.
Which business process libraries in Lifecycle Services should you use? To answer, select the appropriate options in the
answer area.
NOTE: Each correct selection is worth one point.
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QUESTION 13
A user with minimal privileges forgets to enter customer payments for the previous 15 days. The user needs to enter all
the payments using a previous date instead of the current date. What should the user do?
A. Change the date of the user session in the session date form.
B. Change the system date on the user\\’s operating system and restart the browser.
C. Change the date of the customer payment journal header.
D. Change the system date of the Application Object Server (AOS) in system administration.
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organizationadministration/tasks/change-date-session

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QUESTION 1
The sales team plans to create printed materials to be handed out each month during on-site visits with clients.
The materials must include client-specific information and statistics from Dynamics 365.
You need to ensure that sales team members can create the materials.
Which technology should you implement?
A. Word template
B. marketing list
C. sales literature
D. Excel template
Correct Answer: B
References: https://crmbook.powerobjects.com/basics/marketing/marketing-lists/

 

QUESTION 2
You are a Dynamics 365 Customer Engagement administrator.
A compliance audit identifies two fields in violation of the corporate information security policy.
You need to control access to high business impact fields to meet information security policies.
What should you use? To answer, drag the appropriate security methods to the correct teams. Each security method
maybe used once, more than once.
NOTE: Each correct selection is worth one point.
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References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/security-concepts

 

QUESTION 3
You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting
invitation from Dynamics. Which users can view the flow button run history?
A. Each user can only view their run history.
B. System administrators may only view the run history.
C. Only the user who creates the button can view the run history for all users.
D. Every user can view all run history.
E. People with the appropriate role can see all run history.
Correct Answer: C
References: https://docs.microsoft.com/en-us/flow/share-buttons

 

QUESTION 4
You are a Dynamics 365 for Customer Service administrator. You install the Gamification solution for Dynamics 365.
Users must be granted the minimum privileges required to perform tasks.
You need to assign minimal security roles to users.
Which security roles should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/gamification/understand-securityroles
You are a Dynamics 365 Customer Engagement system administrator. You have the following security design for a
Parent Business Unit:

 

QUESTION 5
You are the system administrator for Dynamics 365. You add a custom URL field for the Account entity.
You need to make changes to a custom field.
Which four fields can you change after the initial change? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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QUESTION 6
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the Note record.
You need to find the Note record.
Solution: Use Categorized Search to search for the word run.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
Only a relevant search can search the text in notes.

 

QUESTION 7
You are a Dynamics 365 administrator. An Excel template with a pivot table is created for opportunities by a manager.
When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:
The salesperson can view information for all salespeople.
The salesperson does not see their current data.
You need to ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings.
Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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QUESTION 8
You are a Dynamics 365 for Customer Service system administrator.
A user creates a duplicate account record with an updated email address.
You need to remove the duplicate record and update the primary record with the new email address.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to
the answer area and arrange them in the correct order.
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References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/merge-duplicate-recordsaccounts-contacts-leads
You are a Dynamics 365 Customer Engagement administrator. Each team will use Microsoft Excel in different ways.

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QUESTION 9
You are a Dynamics 365 for Customer Service system administrator. You integrate Microsoft OneDrive for Business
with Dynamics 365.
Some users report that they cannot access OneDrive for Business from within Dynamics 365.
You need to troubleshoot the access issue.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Review Microsoft Office 365 Groups configuration.
B. Instruct users to confirm that they can access OneDrive for Business by using a web browser.
C. Review Microsoft account access configuration.
D. Confirm OneDrive for Business privilege settings.
Correct Answer: BC
Make sure their Microsoft accounts are licensed and enabled for OneDrive for Business. Confirm they can access
OneDrive for Business by using a web browser.

 

QUESTION 10
You are a Dynamics 365 for Customer Service system administrator.
When a customer case is assigned to a new representative, the system must send an email to the customer to alert
them about the change.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to
the answer area and arrange them in the correct order.
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QUESTION 11
You manage a Dynamics 365 environment for a company.
You must prevent users from launching and using Microsoft Flow.
You need to hide the Flows button on the user interface.
Which configuration setting should you change?
A. the Customizations section of System Settings
B. the SiteMap
C. the Buttons tab of Flow
D. the Entity component of the default solution
Correct Answer: A
Reference: https://www.inogic.com/blog/2018/10/show-or-hide-microsoft-flow-button-in-dynamics-365/

 

QUESTION 12
You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel
workbook after conferences. The system must prevent the addition of duplicate leads from the workbooks.
Sales team members must be able to manually create a duplicate lead record.
You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Create a duplicate detection job for all active accounts.
B. Set the value of When a record is created or updated to on.
C. Set the value of When a record is created or updated to off.
D. Set the value of Enable duplicate detection to off.
E. Set the value of During import to on.
Correct Answer: AE

 

QUESTION 13
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to
Dynamics 365 by using the following sign in the name: [email protected]
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign-in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B

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